Personalized Client Portal
There are lots of features that make the Eyeland Experience, and our Client Portal is one of those. You'll receive a customized, personalized, easy-to-remember, password-protected URL that gives you 24/7 access to your client file with all the notes, attachments, and billing information pertaining to your account. Read on to learn more.
First Things First
Once signed up for your treatment program, I will ask you for a password of your choice (there are no restrictions as to what you can choose like you might experience with other logins of yours). I then create your file, enter your chosen password, and send you the link. The link will be in the following format: yourname.eyelandpaws.com. In the example below, the client's name is Jane Doe, so her file link is janedoe.eyelandpaws.com
Whenever you would like to check your portal, you enter your link, and you'll be greeted with a page that looks like this:
Enter your password, hit "Unlock link", and you are taken right to your file. Depending on what device you're using to access your file, it will appear in either desktop or mobile view. If you would like a firsthand, hands-on experience with the Client Portal, you can click here to go do Jane Doe's file. When you get there, her password is the word "password" all lower case, no quotations.
You will quickly notice that your file is powered by Evernote. If you're unfamiliar, you can learn about Evernote here (though, you don't need to know anything about Evernote to access your file). You will, essentially, be accessing a "note" in our Evernote database in "view-only" mode. That way you can't accidentally delete anything in your file.
A Brief Breakdown
To walk you through it a little, if you look in the top right corner, you will see a button that says "Save Copy to Evernote." If you are already an Evernote user and have your own account, you will be able to hit this button, login to your account, and access this note in the future by clicking on the "Shared with Me" link on the left side of the user interface. It looks like this:
If you are already an Evernote user and have your own account, you will be able to hit this button, login to your account, and access this note in the future by clicking on the "Shared with Me" link on the left side of the user interface. It looks like this:
If you are not an Evernote user, you can set up a free account there. The advantage to this is you won't have to mess with the password at all. Instead, you'll just open your Evernote app, and click this note. Again, you'll only be in "view-only" mode, but you will have a nice, clean, easily-accessible view of your file in an app it was designed for. This is not a required step at all. Most of our clients just use the weblink and everything works just fine.
You may also notice an audio clip or voice clip file in the "Session Notes" section. I record my session notes in a voice file for a number of reasons: 1) it's much more personable; 2) it's much easier on me in that I don't have to type, so the notes are lengthier and more informative and they have contemporaneous, detailed explanations of my each session results; and 3) most of my clients have chosen some version of a messenger (whether Telegram, WhatsApp, or Facebook Messenger) as their default method of communication with me and because I let them know when I'm done by sending them their session notes via their chosen messenger, I'm really just sending them the note that will later be found here in their file.
The file isn't for communication, though, meaning, without the portal, you would still be just as informed. Rather, it memorializes your treatment program into subheadings in chronological order, including your feedback following your sessions. The 'Client Feedback' section is where I copy and paste your feedback that you send me via your chosen method of communication (messenger, email, text, etc.), so we both can refer back to it later if we need to reference it.
You'll also notice that your account balance information is there. You will see how much each session cost you (I literally bill to the minute. No lawyer rounding), the remaining balance on your account (if you went with a retainer or a bundle), and any other costs you were charged such as muscle testing for example. You are in the know around the clock, but if for some reason you have questions, you can click any of the links in the 'Questions or Comments' section of the file to launch the associated application to communicate with me.
I've done everything I can to make this as easy and pleasurable of an experience as possible, and as technology evolves and I find out about new ways of handling your file or improving your experience, if they make financial sense, I'll do my best to implement them as quickly as possible.