This isn't a store owned and operated by Eyeland Paws, LLC. Rather, I am an affiliate of third-party stores that I use myself, with products I've purchased myself and believe in, and because I am an affiliate, I receive a percentage of the sale for referring customers to their stores. All customer service, returns, exchanges, etc. are all handled by the companies themselves. The crystals come from Conscious Items, and the swirling water carafe is from Mayu. As a thank you to you, Conscious Items provided me with an affiliate discount code that saves you 15% at checkout. That code is eyelandpaws15, and Mayu has provided me with the code eyelandpaws to save your $15 off the swirl carafe at checkout. Click "Learn More" to see how to view more images of the products, add them to your cart, and even take advantage of interest-free financing options.